All work
BlueCross BlueShield · 2014
FEP Member Statement UX
Redesigning the Federal Employee Program member statement — taking one of the most reliably confusing documents in American healthcare and making it readable.
Client
BlueCross BlueShield
Year
2014
Role
UX Designer
Focus
Healthcare · Enterprise · Research
About this project
Redesigning the Federal Employee Program member statement — taking one of the most reliably confusing documents in American healthcare and making it readable.
What I did
- Role. UX Designer at BlueCross BlueShield, 2014.
- Focus. Healthcare · Enterprise · Research.
- Scope. Research through shipped design — discovery, information architecture, interaction design, and hand-off to engineering.